Refunds Policy
We offer a 14-day return window from the date of delivery. To be eligible for a return, items must be unused, unmarked, and returned in their original condition with all packaging, tags, and accompanying materials intact.
All return requests are subject to assessment upon receipt to ensure these conditions are met.
For returns accepted under these conditions, a $30 administrative handling charge will apply to cover inspection, processing, and restocking. Any applicable fee will be deducted from your refund amount.
Where a return is accepted due to a verified manufacturing fault or defect, no administrative charge will apply, and your rights under Australian Consumer Law remain unaffected.
If your item arrives damaged, or you believe it to be defective, please contact us as soon as possible at concierge@alezane.com.au, including your order number and clear photographs of the item’s condition. Each case is assessed individually, and we will work with you to reach a fair and appropriate resolution.
Once your return has been received and inspected, you will be notified by email of the outcome. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.
Return shipping costs are the responsibility of the purchaser unless the return is due to a verified fault or defect. We recommend using a tracked service, as items returned without prior approval will not be accepted.
For all return enquiries, please contact concierge@alezane.com.au.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorised, your refund will be processed and a credit will be made to your credit card or original mode of payment within 15 days.
Unpaid Duties & Returns
For international orders outside of the United States, if a shipment is returned due to unpaid duties or customs charges, the order will be refunded once the item has been received back in its original condition.
An administrative handling fee of $30 AUD will be applied to cover return and processing costs.
