We offer a 14-day return window from the date of delivery. All return requests are subject to assessment to ensure items are received back in original, unused condition, with all packaging, tags, and accompanying materials intact.

For returns that meet these conditions, a $30 administrative handling charge will be applied to cover inspection, processing, and restocking. The applicable fee will be deducted from the refund amount.

Where a return is accepted due to a verified manufacturing fault or defect, no administrative charge will apply, and your rights under Australian Consumer Law are not affected.

Items returned with signs of wear, damage, alteration, or misuse may be declined or returned to the sender at the purchaser’s expense following assessment. We reserve the right to assess all items fairly and consistently as part of this process.

To initiate a return, contact us at concierge@alezane.com.au. Please note that returns will need to be sent to the following address: 

Alezane, PO Box 72, Loch Victoria 3945.

If your return is accepted, return shipping costs are the responsibility of the purchaser, and we recommend using a tracked service.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at concierge@alezane.com.au.